Refund Policy

Refund Policy

We aim to process refunds in a fair and efficient manner.

Eligibility

Customers have up to 30 days after receiving their order to request a refund.

To initiate a request, please contact our support team at:
support@client-group.com

After contacting support, you will receive a form to complete. This form is required so we can collect the correct refund details and identify which products you wish to return.

Returns Process

Items must be returned to our warehouse in São Paulo, Brazil.
Return shipping costs are the responsibility of the customer.

Once the return has been shipped, customers only need to provide valid proof of postage. After receiving this proof, the refund will be processed immediately — there is no need to wait for the item to arrive at our warehouse.

Refund Method

Refunds are issued to the original payment method used at checkout (PayPal or credit card).
Original shipping fees are non-refundable.

Processing Time

Once the proof of return shipment is received, the refund is processed immediately on our side.
The time for the amount to appear may vary depending on your bank or card provider, typically taking 5–10 business days.